About this role

Bachelor’s Degree in Hospitality Management, Business Management, Quality Management, or a related field.
Minimum 5 years of experience in Quality Assurance, Quality Control, or a similar managerial role.
Experience in hospitality, hotel, villa, tourism, or property management is highly preferred.
Strong understanding of quality standards, SOP development, audit processes, and compliance.
Experienced in conducting internal audits, inspections, and quality evaluations across multiple properties or departments.
Able to develop, implement, and monitor SOPs, policies, and quality improvement programs.
Strong analytical, problem-solving, and leadership skills.
Excellent communication and interpersonal skills with the ability to coordinate with management and operational teams.
Detail-oriented, objective, proactive, and highly committed to maintaining service and operational standards.
Able to prepare quality reports, identify gaps, and provide improvement recommendations.
Strong ability to manage multiple projects and work across different locations.